Dear Alexia, We apologize for the misunderstanding, but what is free on our site is the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. We are also very sorry you did not have the best customer service experience. Thank you for the feedback, we will make sure our agents are fully trained to respond back more politely.
If it is not in your inbox, kindly check your spam folder, because sometimes it is routed there by mistake. We also stated that it auto-renews on our subscription sales page. Many of our customers continue to use our service for several months during their entire job search.
A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters really easy and fast. We understand the frustration with the situation, but we would like to take necessary action for the remaining charges as we can send it to our billing department for approval.
I cancelled my subscription, sent an email demanding a refund but am still being charged. April 30, I called at 8: CDST to cancel my I intend to contact my bank, as well as my state attorney general's office about this business fraud.
Her pronunciation of "career" came out as "carrier". When I told her I wanted to cancel the subscription and expected a refund for the charges, she informed me that I had signed up with a "sister company", "Live Career.
I called Live Career and reached a recorded answer at 8: I told him I wanted him to cancel my "subscription" immediately, and that I expected a refund, or else I would be contacting my state's attorney general's office. He said he would cancel my subscription and send me a confirmation of the cancelation, as well as credit my bank account for the last in my case, second charge. I felt that was as good as I could do, and thanked him.
I hung up at 9: I regret the time spent, as much as the money. Well i was looking for resume templates online and found this website.
I agree to many people here that nowhere it's mentioned in the beginning that we will be charged an amount for building a resume You guys gotta fix this because it's very frustrating in the end and you are getting bad reviews for it. You guys gotta fix this thing. People complained that they agreed for 3. So i went to My perfect resume and chatted with one of their reps loved the service: He also directed me to the cancellation page.
So, everything was clear to me right there Do research about the company before making any payment and youll be fine! So after the business days he assured it would take to hit my account, it had not. She said the transaction did not go through. So she said she would put it through again.
I will be calling again in 3 days if that money is not in my account. I recommend no one use this service, as it is a scam. I cancelled subscription last month but am still being billed not monthly but it seems weekly.
Closing bank account only way to shut it down Don't go near this dodgy internet scam!! Myperfectresume scam Oh, I also sent email to myperfectresume scammers and no prizes for guessing that email returned "undelivered" Silly us for thinking actual company was legit.
We try to make it as clear as possible that the free trial is the ability to try out our product. I would think that your posting is clear evidence that we are doing a good job of communication.
You were able to get the necessary information on how to print your resume and cancel your account in a timely manner. Rather than try to keep you as a member, our customer service representative clearly advised you on how to cancel your account. If you still have more queries regarding your subscription; we are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free or through live chat on our site.
Best Regards, My Perfect resume. Dear hayley, We apologize for any inconvenience if the refund did not take place after 2 - 3 business days. We have now re - processed your refund and you should now see the credit on your bank card statement.
Best regards, My perfect resume. Same thing happened to me. Why would i want to subscribe to something like a resume site? Since when did it say that it would be a reoccuring fee?? You guys are just scammers! I was making a resume for my son. I am so happy I came across this board before I give his cc number to the company.
Just another way to get hard working peoples money the EASY way. You should be ashamed of your self. Let people know up front about the money and that you will keep billing them with out their permission.
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